STEP 01
Request
Customer requests a refund.
Payments & Refunds
Refund Policy
Learn how refund requests are submitted, reviewed and processed through Pooja Nilayam.
Refund Policy
Last Updated:
To be updated by Pooja Nilayam
Final Refund Rules Require Business Approval
The project documents define the refund processing workflow, but do not specify exact eligibility periods, refund percentages, service-specific cancellation windows or other final refund conditions. These values should be maintained through the approved CMS/legal content.
Refund Process
How Refund Requests Are Processed
The documented Pooja Nilayam refund workflow begins with a customer request and continues through verification, eligibility review and the final refund decision.
STEP 02
Verification
Admin verifies the refund request.
STEP 03
Eligibility
The request is checked for eligibility.
STEP 04
Resolution
Approved refunds are credited and the customer is notified.
On This Page
Refund Policy
Need Help With a Refund?
Contact support or raise a ticket for assistance with a refund request.
01
Refund Policy Overview
Pooja Nilayam provides a defined refund-request workflow in which a customer can submit a refund request for review. The request is verified and evaluated before a final decision is made.
Final refund terms and conditions will be maintained through the approved CMS content.
02
Refund Eligibility
According to the documented process, every refund request is subject to an eligibility check by the administrator.
Eligible
Refund is approved and the amount is credited.
Not Eligible
The refund request is rejected.
Exact eligibility criteria
are to be defined and
approved by the business/
legal team.
03
How to Request a Refund
A customer must initiate a refund request through the applicable Pooja Nilayam customer/support process.
Raise Refund Request
04
Refund Verification
After a customer submits a refund request, the documented process requires administrator verification before an eligibility decision is made.
05
Refund Approval
When the refund request is determined to be eligible, the documented process moves to refund approval.
Refund Approved
The approved amount
proceeds to the
refund-credit stage.
06
Refund Rejection
If the refund request is found to be ineligible, the documented process requires the request to be rejected.
07
Refund Credit
For an approved refund, the documented process states that the refund amount is credited after approval.
Amount Credited
The approved refund
proceeds through the
applicable payment
process.
08
Refund Notifications
The documented refund workflow includes a customer notification after an approved refund is processed.
Email
SMS
WhatsApp
Push
09
Service-Specific Refunds
Pooja Nilayam includes multiple transaction-based services, including Online Pooja, Temple Pooja, Digital Pooja and Astrology services.
Any service-specific refund conditions should be defined in the approved Refund Policy content before production.
10
Product & Order Refunds
The Pooja Store includes orders, shipping, delivery status, returns and cancellations. Product-specific refund rules should be defined in the approved policy.
View Shipping Policy
11
Donation Refunds
The platform includes Temple Donations, NGO Donations, Annadanam and Goshala donations. The final approved policy should define whether and under what conditions donation transactions may be refunded.
12
Refund Support
Customers who need assistance with a refund can use the documented support and ticket workflow.
13
Changes to Refund Policy
Any changes to the approved Refund Policy should be maintained through the Pooja Nilayam CMS and reflected on this page.
14
Contact Us
For questions about a refund request or the refund process, contact the Pooja Nilayam support team.
Contact Pooja Nilayam
Other Legal Pages